We are making a change to the FabricAI service to enable a modern and more efficient customer service experience. To implement this change, we are introducing a new subprocessor.
We have informed our customers about this change on April 27, 2026.
Details of the New Subprocessor:
Vendor name | Intercom Inc. |
Vendor website | |
Product name | Intercom |
Purpose of data processing | Customer service ticketing system |
Data location | EU, Ireland |
Appropriate safeguards (if outside the EU/EEA) | - |
Data processed by the subprocessor | Personal data (name, email address, phone number) |
Service sections where the subprocessor is used | Customer service channels |
We have implemented appropriate security measures to protect this data. You can find more information about our security practices in the Visma Trust Centre.
We have entered into a Data Processing Agreement (DPA) with the new subprocessor to ensure the proper handling and protection of your data.
Implementation Date:
The change will take effect on May 27, 2026. If you have any questions regarding this change, please contact our customer service.
An up-to-date list of all subprocessors can be found at https://www.visma.com/trust-centre-products/fabricai.