Our user support is available on weekdays during office hours (8-16) immediately. At other times, we will contact you the next business day. Our AI assistant Vispertti strives to respond to enquiries made via chat and email immediately. If Vispertti does not know how to answer your question, you can always ask to be forwarded to a human.

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We strive to respond to support requests via the FabricAI portal chat in real-time
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Response: Immediately*

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We strive to respond to support requests via phone in real-time
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Response: Immediately*
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+358 10 5058 430

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We usually respond to support requests sent by email on the same day.
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Response: within approx. 24 hours
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​[email protected]
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* Phone support and chat may be unavailable in exceptional situations, such as illness. In such cases, the response time is longer than usual

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This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.