We have detected an issue from 14 April 2026 where logging in to the FabricAI portal fails and an error message appears: "Auth generation changed during refresh - discarding stale token".
The issue occurs when the FabricAI portal has previously been left open in the browser for a long time and the session has timed out, causing the user to be logged out automatically.
The development team is currently investigating the issue. We recommend reopening the browser or refreshing the page and then trying to log in again with a new code; this should resolve the issue.
If you are still unable to log in after these steps, please contact [email protected]
This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.