Client Support Channels : FabricAI

Two-factor authentication

Help AI -function

Automate Dimensions Using Help AI

Automating Circulations with Help AI Feature

FabricAI Portal Preferences

AI Controller mode

Changing a Customer to VAT-Free and Adding a Partial VAT Deduction Percentage

Accounting Assistant

Substitution Function

Cost allocations in the FabricAI Portal

User and team management

How do prepayment and VAT register checks work?

What affects the quality of predictions?

Updating Calculation Objects / Cost Centers in the FabricAI Portal

Sorting and Editing Rows in FabricAI

Attachments in the FabricAI Portal

Invoice statuses in FabricAI portal

Removing a Customer from FabricAI

Rounding Differences

What can you do with FabricAI's manual rules?

FabricAI Processes

Predicting Dimensions Using Automation

Background Process

Progressive Automation

Progressive Automation

What actions on purchase invoices prevent Progressive Automation from functioning?

Progressive Automation Settings

Progressive Automation and invoice dates at the end of the accounting period

Problem Solving

Invoice text unreadable - characters appear unusual

The invoice image appears grainy.

What to Consider as a Netvisor Customer?

How to set up Netvisor client FabricAI-ready

Removing Dimension Information in FabricAI Portal (Netvisor)

Severa and FabricAI Coexistence in Netvisor

Actions for FabricAI Usage for Hausvise Clients

Directing an Invoice Straight to the Acceptance Cycle in Hausvis

"Total to Check" Rows in Hausvise

How to set dimension predictions to inactive?

Invoice submission failed, what should I do?

How long does it take for an invoice to appear in the FabricAI portal?

What is the best way to handle multiple invoice lines/all lines at once?

How to log in to FabricAI for the first time?

When does the FabricAI portal alert about duplicate invoices?

How long do invoices appear in the FabricAI portal?

If an invoice is completed in the accounting software, can it be removed from FabricAI?

If I remove an invoice from the FabricAI portal, will it also disappear from the accounting software?

Can a deleted invoice be lifted back from the FabricAI portal?

Why do some customers see the status "awaiting approval" for completed invoices in the FabricAI portal?

Why does the customer see “unknown dimension”? Why don't the added dimensions/cost centers appear in the portal?

How are credit invoices processed in FabricAI?

Can you allocate only one line from a purchase invoice?

How to close the interface in Fivaldi?

Do comments added in the client's accounting software appear in FabricAI?

Why is the invoice certainty 1%?

What to do when a client moves to another accounting firm?

Can changes be made to an invoice once it is completed in the FabricAI portal?

FabricAI Portal Changelog

Customer Support

Client Support Channels

Vispertti AI Chat

Client Service Responsibility Survey Results

Support Channels Response Times

Our user support is available on weekdays during office hours immediately. At other times, we will contact you the next business day.

Chat

We strive to respond to support requests via the FabricAI portal chat in real-time
Response: Immediately*

Phone

We strive to respond to support requests via phone in real-time
Response: Immediately*
+358 10 5058 430

Email

We respond to support requests via email on the same day, often within a couple of hours
Response: approx. 1 hour
tu@fabricai.fi

* Phone support and chat may be unavailable in exceptional situations, such as illness. In such cases, the response time is longer than usual

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.

Did you find it helpful? Yes No

Chat