Analytics

FabricAI's Analytics tab

General:

• This functionality provides your organization with various analytics on the use of FabricAI.
• With analytics, you can further enhance the processing of purchase invoices and utilize automation even better.
• Additionally, analytics illustrate the time spent on processing purchase invoices and the differences between clients.
• You can view analytics either at the organization or team level. 
  
  

Permissions:

• The Analytics tab is visible only to the organization's main users defined in the FabricAI portal.
• The organization can have multiple main users.
• The main user can grant main user rights to another user Organization > Users tab.
  
  

Tab location:

• If you have sufficient permissions, Analytics tab appears as its own menu item in the upper left menu.
  
  

So if you don't see this, you don't have main user rights to your organization's FabricAI portal, and we recommend contacting your main user if you need access there.

Different sections of the analytics view

The Analytics page is divided into eight different sections, and you can choose the desired analytics period yourself.

1.  Homepage

• From this page, you can see an overview of the most important metrics related to the use of automation in your organization.

2. Automation potential

• This tab reveals the potential of progressive automation if it were not in use for all the organization's clients.
• The figures on this page should match the figures on the Homepage if progressive automation is activated for all your clients connected to FabricAI.

3.  Progress at different levels

• On this tab, you can see how many clients in your organization have each level of automation in use. 
• How many invoices have arrived for FabricAI to process and how they have been processed.

4.  Invoice-specific figures

• Here you can view, for example, the average processing time for invoices or invoice lines.
• Additionally, the tab shows the average accuracy of invoice and invoice line predictions.

5.  Company comparison

• On this tab, you can browse the processing information of different companies in the organization.
• This view can help better understand different clients and the resources used for them.

6.  NARROW company comparison

• This tab presents a narrow summary of the situation of end clients for the selected analytics period. 

7.  WIDE company comparison

• This tab provides a broader view of the situation of end clients for the selected analytics period.

8.  User comparison

• On this tab, you can see the activity of FabricAI portal users for the selected analytics period.

9.  Team comparison

• The Team comparison tab shows the activity of the organization's teams for the selected analytics period.

Terms appearing in analytics explained

• “No-touch”: This figure indicates how many purchase invoice details the automation has successfully pre-filled completely without human corrections.
  
• “No-Look”: This term refers to purchase invoices that the automation has processed entirely without human inspection.
  
• “Homepage: No-Look rate”: This is a calculated value that indicates the proportion of automatically processed invoices (No-Look) of all the organization's / team's invoices.
  
• “Invoice-specific figures: Seconds per invoice”: This metric calculates the average active time a user spends in the FabricAI portal making changes to an individual purchase invoice.
• “Company comparison: Could have been completed automatically”: This indicates that the client did not have progressive automation in use during the analytics period. Therefore, No-Look invoices have not been formed, but there is potential for automatic invoice processing.

Q&A – Frequently asked questions

• Question: Why have more invoices arrived than processed?
  
  • Answer: Analytics often examine data for one calendar month. It is possible that invoices have, for example, arrived at the end of the month, causing their processing to fall into the next month.
• Question: Why might No-Look and No-touch differ significantly?
  
  • Answer: A large difference with a high No-Look rate and a low No-touch rate often indicates that your organization has many routine invoices that are easily handled by automation (high No-Look). However, more complex invoices require significant manual changes (low No-touch).
  • Conversely, if No-touch is high but No-Look is low, it may indicate that there is room for improvement in the purchase invoice process. This may be due to inconsistent invoice sources or too low an automation maximum total, causing a large portion of invoices to require human inspection, even if direct corrections are not needed.
• Question: What is the difference between the No-look rate and the No-look rate in the portal?
  • Answer: The general No-Look rate is calculated from all invoices passing through FabricAI. However, the portal's No-Look rate figure does not take into account those clients who only use background automation, nor those invoices that are not processed in the FabricAI portal.
• Question: The client has been connected for over 2 months, why have no automatically completed invoices been generated, but could have been completed invoices appear in the company comparison?
  • Answer: There can be three reasons for this: The client has transitioned to progressive automation in the middle of the month, allowing potential to form before the automation started. The user may have completely turned off progressive automation in the settings. Or the user may have temporarily turned off progressive automation for the specific analytics period.